Cambria Automobiles believe that in order to achieve our company growth strategy it is important to develop the personal growth of the associates who work with us. To that end we have made important investments in our Academy. The Academy, which was established in 2013, provides a foundation for our people strategy, enabling all of our Associates to access a comprehensive portfolio of development and support. As a company standard all Sales, Aftersales and Parts associates attend our unique Guest Experience training.
The intensive courses are built on our four pillar values and provide our associates with the skills and behaviours to ensure our customers, who we refer to internally as Guests, have the best possible experience when they contact or visit our businesses. Our goal is to deliver an outstanding experience making it easy for our Guests to buy, own and maintain their vehicle, ensuring they will want to do so again and recommend us to others.
Every associate is issued with a development program folder, which is used to track their personal learning and development, both in house and when attending external brand training. This helps demonstrate both our and the associate's commitment to self-improvement. Associates validate their training and receive a certificate that reflects the grades they personally achieve.
Beyond foundation training our associates can access a range of modular courses relevant to their role, which when combined provides them with the best chance of success and the ability to be amongst the industry’s top performers.
Our Academy team is staffed by some of the most experienced automotive learning and development professionals in the UK who deliver with knowledge, passion and enthusiasm. The Academy sets high standards and does not compromise on the quality of support it provides. We constantly challenge ourselves to deliver cutting edge content that ensures the business can deliver a world class performance by providing a world class Guest Experience.
To find out more about the Cambria Academy go to http://www.cambriaacademyonline.co.uk (opens a new window).